Terms & Conditions
What we do here is pretty straight forward, hassle free and safe. For various reasons we have to highlight a set of terms and conditions for our customers so please find these below and if you have any questions please feel free to ask.
AM means ANU Media.
2. Agreement to Terms and Conditions:
2.1 By submitting your video footage and/or other materials such as music media you agree that you are bound and will comply with these terms and conditions.
2.2 AM reserves the right to revise the Terms and Conditions of its service any time without prior consent of its customers. All changes to the Terms and Conditions shall be effective immediately upon notice of the customers.
2.3 These terms and conditions do not affect the customers’ statuary rights.
3.1 Any video footage media and material e.g. music CD, you provide will be held secure in accordance with applicable standards by AM.
3.2 AM shall not be liable to any damage or malfunction of the original source material, which occurred prior to submission to AM.
3.3 Finished DVDs damaged in transit/delivery should be returned to AM for replacement. AM will pay any additional delivery cost incurred by this process.
3.4 AM cannot accept responsibility for raw / original video footage or other material that do not arrive at the AM office.
3.5 All businesses run the risk of fire and theft or malicious damage. Whilst we take every opportunity to protect your original films from any of these threats AM cannot be held responsible for any damage, loss or destruction of your property whilst on site in our studio or offices or in any other premises where we may use to store or work with your projects. Placing an order with us means that you understand and accept these terms.
4. Privacy and Confidentiality:
4.1 AM shall act in accordance with Data Protection Act to preserve the customers’ rights. Personal data shall be processed in accordance with the rights of data subjects under the 1998 Data Protection Act.
4.2 Your original films are always returned to you at the same time as the finished work. AM will keep one master copy of your finished DVD archived safely for future requests. DVD disc lifetimes are not yet proven so in the case the the archived master copy no longer works, AM cannot be held responsible.
5. Quality Promise:
5.1 The finished DVD can only be as good as the format supplied. However AM will take all reasonable steps possible to ensure we do not we do not lose any image quality during the production process.
5.2 All customer complaints will be recorded, analysed and solved mutually with customers. AM shall resolve the claims free of charge only when responsible for the fault. Otherwise the customer will be charged for the additional work required replacing the DVD.
6.1 Our Mistakes: We guarantee your DVDs for 1 month whilst your project remains on our servers from date of despatch against manu facturing errors. For our mistakes discovered after 1 month there will be a charge to cover editor costs with amending the errors and providing replacements. These costs are based on the specs of the order. Therefore please check your DVDs immediately on receipt. Your Mistakes: For titling and other errors by you there will be an hourly editors fee to cover the costs of amending the error and replacing the discs involved.
6.2 Spelling Mistakes and other titling errors We take every care to ensure that all titles are spelt correctly, even if the spelling on the customer listing is wrong. However from time to time it is possible, especially with foreign names, that mistakes will occur as this is a hand made one-off product. These mistakes will be rectified if possible where a re-edit or re-render is not required unless the directors deem that the mistake is of sufficient seriousness as to damage the overall project, in this case the mistake may be rectified entirely free of charge. When AM does not agree to rectify mistakes there will be a chargeable option offered for the required rectification. The reasons behind this policy are due to the very long time it takes to render a project. For example, a 90 minute DVD requiring rectification due to a missing letter in one title will take approximately 2 hrs of computer time.
7.1 The cost itself includes high quality materials to ensure longevity of your disc and therefore your memories. Postage/delivery cost by 1st class recorded delivery is charged at £10 for finished films and return of original footage unless advised otherwise. Any additional postal service such as Parcel Force 24 will be paid entirely by the customer and will be an option on the quotation if requested.
7.2 Payment is with order unless you pay cash on delivery unless otherwise agreed with a director of AM.
7.3 To make the payment, we accept card, cash, cheques (with the order), Bank Transfer and Paypal.
You may pay be the following methods:
Card Payment over the phone or on collection.
By Cheque or postal order made payable to ANU MEDIA.
By Paypal to email@example.com.
By Bank transfer, details will be on your order form & invoice.
By Cash (on collection only).
7.4 Cancellation of orders may be made in writing or by email to firstname.lastname@example.org. Customers will be charged for all costs incurred up to the date of the cancellation
8.1 Customers agree to indemnify AM against any charges due to unforeseen copyright infringement of material supplied to AM for transfer or other purposes.
8.2 Copyrighted material will be refused unless written proof of copyright ownership is presented with the order. Point 8.1 still applies.
AM cannot and will not accept films or images that are:
Protected under trade marks or other copyright material
10. Reasonable Use:
Under certain circumstances we may be requested to carry out additional work on behalf of the customer that falls outside the “normal” remit of any of our services. Such additional work may be chargeable at the directors discretion.
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