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Please find below some of the frequently asked questions we receive. We’ve tried to make this as straight forward as possible but of course, if it’s not making sense then just get in touch.
Your films are no doubt precious and irreplaceable so we recommend taking great care with packaging your order. To be honest the reels themselves are normally very sturdy and even if any of the spools did crack it shouldn’t cause any problems with the transfer – but – better safe than sorry!
All orders we receive are usually packaged in a box such as a shoe box for example, stuffed with bubble wrap or screwed up newspaper. This is perfectly suitable and if room permits we send the order back this way, with additional padding if required.
Smaller orders are often sent in Jiffy bags which again is perfectly fine. The reels are tough so the padding these bag provide is suitable for the post.
When sending your order to us we highly recommend using a service that requires a signature such as Recorded Delivery or Special Delivery (our method of choice). For larger orders that weigh over 2kg we recommend a courier such as ParcelForce which you can also arrange through your Post Office. For large orders we opt to use ParcelForce 48 hour delivery. All of these methods require a signature and offer some form of compensation if any problems did occur.
We have several options for you to choose from in regards to making payment on your order.
Credit/Debit Card – Card payments can be made over the phone and we often do this once the order is booked in and the price is confirmed. We usually call around for any outstanding payments at the end of each week and we’ll actually contact you for it, meaning there’s no need for you to worry about getting it sorted and holding up your order. Cards that we accept are:
Cheque – A cheque made payable to either ‘Daniel Anuzis’ or ‘ANU Media’ is fine and if the amount is known and you can send this with your order.
Paypal – We’re happy to take payments through Paypal and you can make your payment to ‘email@example.com’. We usually send a payment request once we’ve booked in your order and confirmed the price, so again, there’s no need for you to worry about chasing it up with us.
Cash – Payment by cash is fine although we don’t recommend sending cash with your order by post. We mostly take cash payments when orders are collected from our premisis.
Bank Transfer – For those who prefer to do a bank transfer, please find the details to do so below. We’ll usually confirm the price and the following details with you before the payment needs to be made.
To: ANU Media
Bank: Lloyds TSB